TERMS OF SERVICE

02. REPORT ACCURACY

CarTrust aggregates data from third-party databases and presents it as-is. Reports reflect the data available from these providers at the time of generation. CarTrust does not independently verify, guarantee, or assume responsibility for the accuracy or completeness of third-party records. Any discrepancies or omissions in report data are at the sole discretion and responsibility of the originating third-party data providers. We strongly recommend using reports alongside a professional physical vehicle inspection.

03. PAYMENTS

You can pay by M-Pesa (Safaricom), card (processed by Paystack on its secure page, we never see your card number), crypto (processed by NOWPayments), or from your CarTrust wallet when you're signed in. The price is shown before you pay; buyers in Kenya pay 16% VAT on top. Your report is delivered once your payment is confirmed.

• +If no data is found for your vehicle, you will not be charged
• +If you pay less or more than the price, our Refund Policy explains what happens, nothing you pay is kept without a report
• +Card payments are also subject to Paystack's terms, M-Pesa payments to Safaricom's, and crypto payments to NOWPayments'

04. REFUNDS AND YOUR WALLET

Our Refund Policy forms part of these terms. In short:

• +Paid less than the price: 7 days to pay the rest, keep it as wallet credit, or get it back; after that we refund it
• +Paid more: you get your report and the difference goes to your CarTrust wallet
• +Charged but no report: full refund
• +Your wallet balance is yours: spend it on reports or ask for it back at any time. It's in Kenyan shillings, earns no interest and can't be transferred
• +Refunds are sent by our team, usually within 3 working days of your request, to M-Pesa, your card, a crypto wallet or a bank account

05. ACCOUNTS AND RESPONSIBILITIES

By using CarTrust, you agree to:

• +Provide accurate VIN / chassis numbers for searches
• +Use reports only for lawful purposes (personal due diligence, vehicle purchasing)
• +Keep access to your email secure: you sign in with a one-time code we email you, and an account is created for the email you use at checkout
• +Not redistribute, resell, or commercially exploit report content without written permission

06. BUSINESS, AFFILIATE AND PARTNER SERVICES

• +Business accounts are priced under each organization's agreement with us
• +The affiliate programme is governed by the affiliate terms
• +Vehicle financing is a referral service: we review your application and pass it to a lending partner, who alone decides whether to lend and on what terms
• +Valuations and inspections may be carried out by independent partners; their findings are their own
• +An inspection joins the vehicle's CarTrust history 14 days after it is published. Its score, mileage, general area and inspector's name are public, and others can buy the full report. The name and contact details of the person who booked it are not included

07. INTELLECTUAL PROPERTY

All content, design, and report formats on CarTrust are our intellectual property. You may share your purchased report with prospective buyers of the specific vehicle, but may not reproduce the report format or branding for commercial use.

08. LIMITATION OF LIABILITY

CarTrust acts solely as an intermediary that aggregates and presents data from third-party providers. To the fullest extent permitted by law:

• +CarTrust assumes no liability for the accuracy, completeness, or reliability of information sourced from third-party data providers
• +Any claims regarding data quality or content are at the sole discretion and responsibility of the originating third-party provider
• +CarTrust is not liable for any decisions made, losses incurred, or damages arising from the use of report information
• +Payment processing matters, including disputes and reversals, are also subject to the payment provider involved (Safaricom, Paystack or NOWPayments) and your bank
• +Reports are advisory in nature and should supplement, not replace, professional vehicle inspections

09. GOVERNING LAW

These terms are governed by the laws of the Republic of Kenya. Any disputes shall be resolved through arbitration in Nairobi, Kenya.

10. CONTACT

For questions about these terms, contact us at [email protected] or visit our contact page.