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Answers from the people who build the reports, not a chatbot script.
Before You Buy
Checking a Vehicle
Understanding Your Report
Payments & Reports
Business & Partners
Troubleshooting
Before You Buy
What should I check before buying a used car?
Is a CarTrust report enough, or do I still need a physical inspection?
Should I check the car before I pay a deposit?
Checking a Vehicle
What is a VIN / chassis number, and where do I find mine?
Can I check a car that's already registered locally?
Can I check a car before it's imported?
Understanding Your Report
What's included in a report?
What's the difference between "no data found" and a clean report?
What does an auction grade mean?
What does "R" or "RA" mean on an auction grade?
What do the marks on the auction sheet damage diagram mean?
Payments & Reports
How does payment work?
What if no useful data is found, do I still pay?
Can I buy multiple reports?
Is my data secure?
Business & Partners
Do you work with dealerships, insurers, banks, or fleets?
Can I earn as a CarTrust affiliate?
Troubleshooting
My chassis number isn't being found
Payment didn't go through
I can't find my report
Still stuck?
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